AWS Support Tiers Plan
AWS provides Four Support tiers and is per AWS Account (except Enterprise)
- Basic
- Customer Service: one-on-one responses to account and billing questions
- Support forums
- Service health checks
- Documentation, whitepapers, and best-practice guides
- Developer
- All the features from Basic Support Tier
- Best-practice guidance
- Client-side diagnostic tools
- Building-block architecture support: guidance on how to use AWS products, features, and services together
- Business
- Phone/Email/Chat support, 1 hour response time
- All the features from Developer Support Tier
- Use-case guidance: what AWS products, features, and services to use to best support your specific needs
- IAM for controlling individuals’ access to AWS Support
- AWS Trusted Advisor , which inspects customer environments and identifies opportunities to save money, close security gaps, and improve system reliability and performance
- An API for interacting with Support Center and Trusted Advisor, allowing for automated support case management and Trusted Advisor operations
- Third-party software support: help with EC2 instance operating systems as well as the configuration and performance of the most popular third-party software components on AWS
- Enterprise
- 15 min response time, dedicated Technical Account Manager
- All the features from Business Support Tier
- Application architecture guidance: consultative partnership supporting specific use cases and applications
- Infrastructure event management: short-term engagement with AWS Support to partner with your technical and project resources to gain a deep understanding of your use case and provide architectural and scaling guidance for an event
- AWS Concierge
- Technical account manager
- White-glove case routing
- Management business reviews
Support plan Comparison